Carlton Downtown

davenathanh
01-01-1970 02:00

Breakfast at Hotel Carlton. Excellent breakfast buffet. Good food and great service! Tks Mr. Raphael for your hospitality. .

rehs1782
01-01-1970 02:00

great breakfast. Rafael at the breakfast buffet was very helpful. over all experience was amazing. esp for the uograded room for 4 nights🥰. .

Journey11127068945
01-01-1970 02:00

Carlton Downtown Dubai. The breakfast at the restaurant was amazing . The manager in charge took care of our dietary requirements and went beyond in expectations. He arranged for Indian food for my family. Highly recommended. They are customer centric ! Kudos ! I must also add that their antique bazaar Indian restaurant is classic . The ambience is very unique and the food tasted awesome ! Must visit ! Prices are nominal and excellent hospitality. We all enjoyed it. .

ye0n0hs
01-01-1970 02:00

Not recommended due to poor overall experience.. We asked the concierge to call a regular taxi to the airport, but instead of arranging an official taxi, we were taken to a car that was already waiting in front of the hotel. It felt uncomfortable because the concierge staff and the driver seemed to know each other, and it gave us the impression that there might be a private arrangement between them. As hotel guests, we expect transparent and trustworthy service, especially when it comes to transportation. This experience left us feeling disappointed. there was no hair dryer available in our room. This is a basic amenity that guests generally expect to be provided, and its absence caused inconvenience during our stay. during check-out, we were informed that housekeeping confirmation was required in order to process the deposit refund. As a result, we had to stand and wait in the lobby for approximately 10 minutes, which felt unnecessary and poorly managed, especially at the time of departure.. .

mfH7320AO
01-01-1970 02:00

Extremely Poor Service and Unreturned Deposit After Stay in Dubai. I have never experienced such poor service at a hotel in Dubai. The price and the level of service do not match at all, and in my opinion this hotel does not deserve a single star. During my stay, the customer service was extremely poor. Housekeeping repeatedly forgot to provide clean towels, were very stingy with toilet paper, and took an unreasonably long time to respond when called. On top of that, when contacting the reception from the room, I was constantly transferred from one department to another instead of having my needs handled properly the first time. This level of service is completely unacceptable. After checkout, the situation only became worse. Once the money has been taken, it seems impossible to get it back. It has now been 21 days, and I still have not received my deposit. The hotel cannot be contacted via WhatsApp, and when sending an email, the head office responds only to forward the message to the hotel. After that, there is no response at all. I find it extremely embarrassing that a hotel chooses to keep 500 dirhams from its guests. This was my first and last stay at this hotel.. .

S5348NGjc
01-01-1970 02:00

Amazing Experience. Excellent customer service, friendly and professional. Enjoyed the scent in the hotel and the festive decor and music.. .

Curiosity17992855703
01-01-1970 02:00

Carlton Hotel downtown 10/10 With Abdul number 1.. We have been to Dubai as a family many times but I would say staying at The Carlton Hotel downtown was the best by far. Everything was amazing especially Abdul. From the first day we met Abdul till the end he was amazing in every way. He helped us with all our needs and went beyond to make our stay pleasant. I would give Abdul 10/10 for his service. Keep up the great work Abdul you deserve it. Rawani family from Australia. .

sandeepipatil
01-01-1970 02:00

Hotel at heart of action.. Great location for the hotel, stone throw away from metro station and in heart of downtown. Folks at reception and overall service staff has excellent attitude. Rooms are space and with awesome views, try to select upper floors for panoramic views. Advice to Hotel Management : It is time to renovate the rooms and have the modern amenities, at times the room felt dated.. .

133shahadm
01-01-1970 02:00

Nice hotel. Excellent stay and helpful staff , abdul and Jaireh and Taj and and the rest of the staff ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,, ….,,,,,,,,,. .

637catiad
01-01-1970 02:00

Great hotel. Great service and helpful staff Made sure we settled in ok Raphael in the restaurant especially attentive to our needs.. .